Saludo cordial                                                                                                                    fin                                                                                                            

           Presentacion                                                                                                           reiterar servicio

 

                                      No              fin                                                                                    despedida

             Problema?

                Si                                                                                                                              entregar

                                                                                                                 equipo

            Bitácora

                                                                                                                                                     cliente

       Diagnostico                                                                                                                        satisfecho                                                                                                                                                                                                                                                                               

      Posible solucion

                                                                                                                                                                               

              Solución             no                      fin                                                                        fin bitacora

                Ok?

                                     fin                       no    Funciona ?         si                cobro          

                  costos         

 

            no

                       ok ?                                   fin                                      solucion